Clinical Instinct

Privacy Policy

Effective date: March 2026Jurisdiction: AustraliaGoverned by: Privacy Act 1988 (Cth)

Clinical Instinct is committed to handling your personal information with care and transparency. This policy explains what information we collect, why we collect it, and how we protect it. We do not collect patient data, and we do not use your information for marketing or advertising purposes.

About Clinical Instinct

Clinical Instinct is an Australian-based clinical governance and workforce capability provider, led by GPs, delivering structured clinical programs to residential aged care facilities and healthcare organisations. Our programs support workforce competency, clinical performance, and compliance with the Strengthened Aged Care Quality Standards.

This policy applies to all individuals who interact with our programs, website, and related services.

What information we collect

We collect only the information necessary to deliver our clinical governance and workforce capability programs effectively. All information is collected through forms on our website - we do not collect data through third-party tools, advertising platforms, or analytics services.

Personal details

Full name
Email address
Professional role
Organisation name

Program information

Assessment responses
Participation data

We do not collect patient data. Our programs are designed for healthcare professionals. No patient-identifiable information, clinical records, or health data relating to individuals under your care is ever requested or stored by Clinical Instinct.

Why we collect your information

Your information is used only for the purposes directly related to delivering and improving our programs.

Delivering programs

Enrolling participants in programs, providing access to program materials, and managing attendance and participation records.

Assessing participation and performance

Recording and reviewing assessment responses to measure workforce competency and clinical performance outcomes.

Program evaluation and improvement

Analysing program data to evaluate effectiveness and improve future offerings.

How we share your information

We do not sell your information. We may share information in limited, defined circumstances as outlined below.

Your organisation

If you are participating in a program arranged through your aged care facility or employer, we may share your participation and performance data with that organisation. This supports their workforce development and compliance reporting obligations.

Program analytics

We may use program data for performance analytics and reporting. Where possible, we prefer to use aggregated or de-identified data - meaning your individual details are not attributable in any report or analysis shared externally.

We do not share your information with any third-party marketing platforms, advertising networks, or unrelated service providers.

Feedback and testimonials

If you provide feedback about a program or your experience with Clinical Instinct, we may wish to use that feedback for website content or promotional purposes.

We will only ever use your feedback publicly in one of two ways: it will be de-identified so that it cannot be traced back to you, or we will seek your explicit consent before using any identifiable quote or testimonial. You are always free to decline.

Storage and security

Your information is stored securely within our website administration systems. We apply reasonable and appropriate security measures to protect your data from unauthorised access, disclosure, or loss.

We retain your information for as long as it is needed to deliver our services or meet our legal obligations. Your data is stored within Australia and is not transferred internationally.

What we don't do

We believe it is just as important to be clear about what we don't do with your information.

Send marketing emailsUse third-party advertising toolsUse Google AnalyticsUse Meta Pixel or social trackingTransfer data internationallySell or trade your dataCollect patient information

Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information.

Access

Request a copy of the personal information we hold about you.

Correction

Ask us to correct any information that is inaccurate or out of date.

Deletion

Request that we delete your information, subject to our legal obligations.

Complaint

Lodge a privacy complaint with us or with the OAIC if you are unsatisfied.

Withdraw consent

Withdraw any previously given consent for specific uses of your information.

Explanation

Ask why a request for access or correction was declined.

To exercise any of these rights, please contact us using the details below. We aim to respond to all privacy requests within 30 days.

Contact us

If you have a question, concern, or complaint about how we have handled your personal information, please reach out to us directly. We take all privacy matters seriously and will respond promptly.