Privacy Policy

Who we are

Clinical Instinct is a clinical governance education service operated by Dr Vasilios (Billy) Stoupas (FRACGP). We provide clinical reasoning education programs for residential aged care facility staff across Australia.

What information we collect

We collect only the information necessary to respond to your enquiry or provide our services:

• Name, email address, phone number (if provided), and organisation details when you submit an enquiry
• Email address when you subscribe to updates
• Standard web analytics data (page views, referral source) via Google Analytics

How we use your information

Your information is used to:

• Respond to your enquiry about our clinical education programs
• Send you updates about Clinical Instinct if you have subscribed
• Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How we store your information

Your data is stored securely using industry-standard encryption. Enquiry and subscriber data is stored in a secure, access-controlled database hosted within Australia or in jurisdictions with equivalent privacy protections.

Third-party services

We use the following third-party services to operate our website:

• Vercel - website hosting
• Resend - transactional email delivery
• Twilio - SMS notifications (internal use only)
• Google Analytics - anonymous website usage analytics

Each of these services has its own privacy policy governing how they handle data.

Data retention

We retain your enquiry and subscription data for as long as is necessary to provide our services or respond to your request. You may request deletion of your data at any time by contacting us.

Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for future communications

Australian Privacy Principles

Clinical Instinct is committed to compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. We handle all personal information in accordance with these principles.

Contact

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at contact@clinicalinstinct.com.au.